Privacy Policy

Privacy Policy

Moonvalley’s Privacy Policy

ContentFly Inc., the operator of Moonvalley AI (“Moonvalley”, “we”, “us” or “our”) is committed to your privacy. We provide an AI-based content generation service (the “Model”), a website, and other related services (collectively, and as described further in our Terms of Service, the “Services”).

This Privacy Policy explains what personal information we collect, how we use it, and the privacy rights you may have.

In this Policy, “you” means you directly, whether you use our services, access our platforms, or otherwise interact with us, as well as when another person provides us with your information. “Personal information” or “your information” means information that is about an individual that can be identified.

This Privacy Policy applies whenever you use the Services or otherwise interact with us, or whenever someone else provides us with your information. If you have any questions regarding the Privacy Policy, you can submit them using the information provided at the end of this Policy under “Contact Us”.

How We Handle Your Personal Information

Types of personal information we collect

We collect the following types of personal information:

Contact and account information, such as your name, email address, usernames, address, company name, position, and other details.

User content and data, including information about how you use our Services, any text or image prompts you provide to generate a video, any posts or messages you make on our Services, and any video content our Services provide to you based on your prompts.

Important It is important that you do not upload personal information, such as an image or video of, or text identifying, yourself or someone else, into the Model. If you think someone may have uploaded your personal information into the Model let us know using the information under “Contact Us” below.

Feedback or correspondence, including any information you provide us when you contact us with questions, feedback, reviews, or otherwise communicate with us.

Your preferences and interests, including how you prefer to receive communications about our activities and publications, and details about how you engage with our communications or ads.

Transaction and payment information, like your credit card information, which we collect when you make a payment to us.

Online activity information, including information about your device, how you use and browse our Services, and your IP address, which we obtained from your online interactions with us.See “Interacting with us online” below for details.

Information collected from other sources

Almost all the personal information we collect comes directly from you. However, sometimes someone else might provide us with your personal information. If you think someone has done this without your consent, let us know using the information provided under “Contact Us” below.

If you provide us with information about another individual, you are confirming to us that you have the authority to provide this information and have obtained their consent to its collection, use and sharing for the purposes set out in this Privacy Policy.

Discord. Note that some of our Services are available on Discord. Whenever you use Discord, you and your information are subject to the  Discord Privacy Policy . If you interact with our Services over Discord, Discord may provide us with information associated with your Discord account.

What we do with your information

We may collect and use your personal information to:

Provide and support the Services. This includes operating, maintaining, and delivering the Services, managing user accounts, and providing user support.

Communicate with you. This includes responding to your requests, contacting you in case of any issue with your account, and sending you announcements, updates, security alerts, and support and administrative messages.

Improve and monitor our Services. This includes evaluating and improving our Services and your experience, improving our Model based on feedback, customizing our Services based on your interests, preferences, or usage, identifying usage trends, developing new products and services, and related data analytics.

Protect you and us. This includes investigating and protecting against fraudulent, harmful, unauthorized, or illegal activity, complying with legal and regulatory requirements, and protecting our property (including the Services), interests, and legal rights.

Promote our business. This may include sending you promotional communications about our business or the Services, advertising to you directly or through third parties based on your interests or preferences, and determining the effectiveness of our promotional campaigns.

Assess and engage in business transactions. This includes the evaluation and execution of the purchase or sale of all or part of a business or its assets.

Sharing your information

Affiliates and service providers. To perform the activities mentioned above, we may share your information with our affiliates as well as third parties to perform services on our behalf. We use service providers to perform the following functions:

  • Process payments.
  • Support our internal business operations (like our compliance and human resources functions).
  • Assist with IT functions, such as operating and protecting our Services and other IT assets.
  • Improve our ability to communicate and manage our relationship with you.
  • Help identify products and services that may be of interest to you.
  • Obtain professional advice and services, such as from lawyers or accountants.

Other third parties. We may share your personal information with other third parties to:

Protect you and us. This includes investigating and protecting against fraudulent, harmful, unauthorized or illegal activity, complying with legal and regulatory requirements, and protecting our property (including the Services), interests, and legal rights. It also includes responding to requests for information received from government agencies, regulators, or law enforcement that we determine to be legitimate.

Promote our business. This includes publicly sharing or posting user content that you may have generated, and sharing your information with our advertising partners in order to advertise to you and others who may have similar interests on other websites, apps, or platforms.

Assess and engage in business transactions. This includes the evaluation and execution of the purchase or sale of all or part of a business or its assets.

Any other person or organization with your direction or consent.

Interacting with us online

We use certain technologies and tracking tools on our website and app, such as cookies. Cookies are snippets of data stored by a web browser (for example, Chrome, Safari or Firefox web browsers). We may also use pixels, beacons, web analytics services, and other technologies. These tools provide us with information about your usage of our Services. This information helps us operate, improve and protect our Services. We, and third parties we permit, may use these tools to track which of our ads you interact with on our website and on the websites of companies who help us advertise. We may use this information for analytics and reporting, to learn more about how you interact with us, and/or promote our products and services.

Google Analytics. We use Google Analytics to better understand your use of our website. Google Analytics collects information on user behaviour on our website, which includes how many times a user visits our website, what pages they visit, and where they were referred from. Advertising identifiers for mobile devices are also collected. Google may use the data collected for its own purposes, including to contextualize and personalize the ads of its own advertising network.

To learn more about how Google uses data when you visit websites using Google Analytics,  click here . You can deactivate the Google Analytics function with a browser add-on, which you can download  here .

Do Not Track. Some Internet browsers may be configured to send “Do Not Track” signals to the online services that you visit. We currently do not respond to “Do Not Track” or similar signals. To find out more about “Do Not Track,” please visit  http://www.allaboutdnt.com .

Our Privacy Practices

How we protect your information

We have implemented safeguards designed to protect your personal information against unauthorized access, use, modification and disclosure. Only authorized personnel have access to your information. We also have technical and organizational security measures designed to protect the security of any personal information we handle, as well as practices for the destruction and retention of your information (see “Destruction and retention” below) and the handling of privacy-related questions, requests and complaints (see “Your Choices” and “Contact Us” below).

However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security, and improperly collect, access, steal, or modify your information.

International transfers and storage

Our key teams are located in Canada, Dubai and India, and we have staff and service providers located around the globe. This means that we may store, access, or transfer your information outside of your home province, state, or country, and your information may be subject to the laws of these jurisdictions. This means that, just like in your home jurisdiction, we or a third party may be required to disclose your information in response to valid demands or requests made by governments, regulators, courts and law enforcement authorities in these other jurisdictions.

Destruction and retention

We retain your information only as long as we need it for the purposes we collected it. We have procedures to help us determine the appropriate length of time we will retain your information. The length of time we retain the information depends on the relevant Service, the sensitivity of the information, and the purposes for which we use it. This period may extend beyond the end of your relationship with us in certain circumstances, including: when we need your information to respond to issues that may arise at a later date, for legal or regulatory purposes, and for security and business modelling purposes.

We have procedures to guide what we do when we no longer need your information for these purposes. We may securely destroy, delete, erase it, or convert it to an anonymous form.

You can contact us using the contact information below if you have questions about how long we retain your information.

Automated decisions

In case you didn’t notice, our Model makes automated decisions about the image or video to generate. These decisions are based on the prompts you make, the other content you upload, as well as other data previously fed into the Model (including by other users). Resources available on our Services, including our  Help Centre , also help describe how our Model works and its limitations.

As a reminder, do not upload personal information into the Model. If you went ahead and did this this anyway and have a question or concern, contact us using the information under “Contact Us” below.


Our Services are not intended for children and we do not knowingly handle personal information about anyone under 14 years of age. If you think we may be handling personal information about anyone under 14 please contact us immediately using the information below.

Your Choices

Subject to legal, business or contract requirements, you can withdraw your consent to our collection, use and sharing of information at any time by giving us reasonable notice. However, withdrawing your consent may limit our ability to provide our Services to you.

Some other choices you have include:

  • Unsubscribing from marketing or promotional emails
  • Managing your cookies preferences (see “Interacting with us online” above)
  • Telling us about your other communication preferences

In certain circumstances, your consent cannot be withdrawn. For example, you may not withdraw your consent where our collection, use and sharing is permitted or required by law, is required to ensure we have correct and up-to-date information about you, such as your current address, or is necessary to manage our business, including the sharing of information when we assign our rights to others for business transactions.

Your Rights

In addition to exercising your privacy choices above, you can request to access or correct your personal information, ask questions about our privacy practices, or submit a complaint. Users in other jurisdictions may have additional privacy rights.

To exercise these rights, use the information under “Contact Us” below. We will consider your question, request or complaint, and respond to you as appropriate.

Please note that you may be required to verify your identity before we provide you with access to any of your personal information.

Contact Us

To submit an access or correction request, exercise your privacy choices, ask a question, or submit a complaint, please contact us at  support@moonvalley.ai

Privacy Policy Updates

This Privacy Policy was last updated in October 2023 and may be updated periodically to reflect changes to our personal information practices. We strongly encourage you to refer to this Privacy Policy often for the latest information about our practices.

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